A lot of hosts tend to take reviews personally, getting defensive instead of staying professional, and it shows in your written reply. The main thing to remember is the fact that bad reviews are not a direct reflection of who you are as a person. In this week’s episode, we’ll walk you through exactly what to do when you’re faced with a bad review. No matter the circumstances of how the bad reviews came to be, it’s essential to learn how to deal with this inevitable event. Unfortunately, it’s only a matter of time before things are bound to go wrong. You’ve maintained everything perfectly and provided an unparalleled experience for your valued guests. You probably never thought this could happen. What happens though when you got all the bookings you wished for, but some ⅕ star ratings pop up on your page? In the last episode, we spoke about how wrong it is to wait until the last moment to start promoting your properties. Hello, again! Are you ready for another episode of the BnB Stories Series? 🤩

Bad airbnb experiences